Mindful Communication in the Workplace

©The MBT Blog published by MBT Mindful Business Today

During 28 years of marriage, my husband and I learned how and when to talk to each other about little things and big things. It took time, deep understanding and honesty. We realized we can communicate anything to each other if we use that depth of knowledge to guide us. As a result, we seldom argue, but we feel free to disagree.

In the workplace, our comprehension of our colleagues and clients also grows over time. Smart business people seek information about everyone working together in a group. The result is greatest efficiency. The more they manage their team using strengths and likes of the individuals, the higher the productivity. Obviously, leading in this way also creates a positive environment.

So, why is conversation in the workplace still a problem? As a coach, I constantly hear, “It was not what they said as much as how they said it.” Or, “The feedback is valid, but why did they have to say it right then, in front of everyone?”

I believe the reason is lack of awareness. Lack of awareness that right now might not be the right time, possibly? Lack of awareness that certain words create a negative impact in the person sitting in front of you, maybe? And, lack of awareness that some discussions, like individual people, require greater thought.

Some leaders get tripped up on the advice to give feedback immediately, in the moment. They execute, as they learned, thinking they are being good leaders. I agree with the philosophy feedback should be timely and relate to a specific event. But, I implore people to add a pause before speaking.

Take a moment. Take a breath. Where are you right now? Is this the best time and place to make a comment? Ask yourself why you are making the comment? Examine your intent. Then, gather your knowledge of the person. How do they react? What impact have you made on them in the past?

My intent in writing this is to infuse mindfulness into everyday business interactions. Not every conversation is transactional. Not every conversation is urgent. Take a moment and breathe.